After 4 months of lock-down, we will be re-opening Peaches Eskbank with reduced hours on Thursday 30th July, Friday 31st July and Saturday 1st August and from Tuesday 4th August our new normal hours will resume. We are so looking forward to welcoming back all our clients.
During the lock-down period, we have been busy behind the scenes doing training courses, preparing the salon, carrying out risk assessments and putting in place additional health and safety measures to allow us to offer the treatments you love at Peaches, as safely as possible.
We really appreciate the loyalty and support we have received during this time and thank you in advance for your patience and understanding as we adapt and adjust to our new way of working at Peaches Eskbank. We assure you we will do all we can to ensure your treatments and experience at Peaches is as good as it always has been…
Please find below information and requirements for your next visit.
COVID-19 Symptoms and Contact
Please contact the salon and re-arrange your appointment if, in the 14 days prior to your appointment you have; tested positive for Covid-19 ; had the recent onset of a new continuous cough; had a high temperature; noticed loss or change to your sense of taste or smell; or been in contact with anyone who has had symptoms of or tested positive for Covid-19.
Our therapists will complete daily checks to ensure they are symptom free.
If your therapist has any COVID-19 symptoms or discovers they have been in contact with someone who has tested positive for COVID-19, then for your safety your appointment will, unfortunately, have to be cancelled, and if this happens we will do our best to reschedule another suitable appointment.
You are required to wear a face covering at all times, except when removal is required for treatment.
Our therapist will wear the appropriate PPE for the treatment they are carrying out including face visor, surgical face mask, or both.
For the safety of our clients and therapists, we will take your temperature on arrival at the salon. If your temperature is above 37.8 degrees C we will be unable to continue with your treatment.
Our therapists’ temperatures will also be checked on a daily basis.
You will be required to sanitise your hands on entering and when leaving the salon. Sanitiser and hand washing facilities are provided.
Our therapist will wash and sanitise their hands before, after and when appropriate during every client and treatment. Disposable gloves will also be worn during treatments.
Consultations and COVID-19 Questionnaire
The day before your appointment you will receive our digital consultation form by email (or text if we do not have your email address). We kindly ask that you complete and sign this prior to your arrival at the salon. Forms are stored in accordance with GDPR regulations.
Skin tests must be carried out at lease 48 hrs prior to eyelash tints, eyebrow tints and HD Brows. Please ensure you book an appointment for your tint test in advance of your treatment. A patch test for HD Brows can be posted out to you – please contact the salon to arrange. We cannot carry out treatments if you have not had a patch test.
At Peaches Eskbank hygiene standards have always been high. We have increased our standards further to include additional cleaning to touch points after every client, and the use of additional disposable equipment where possible. As always, any items which are not disposable will be thoroughly washed and sanitised in the appropriate manner. After every client, equipment, trolleys, treatment beds and product bottles will be cleaned and sanitised or where possible sterilised.
Peaches Eskbank has always been limited for space and to adhere to social distancing guidelines, we ask for your co-operation in our communal areas. Please do not enter the salon if another client is in the reception area and please follow your therapist’s guidance when leaving the treatment room as you may need to wait until the reception area is clear before you can be taken to reception to check out. When at reception please maintain distance and where possible stand back from the reception desk.
We will be operating with a maximum of two therapists and two clients in the salon at any one time.
We will be operating by appointment only. If you would like to purchase a gift voucher or product at a time other than when you are in for an appointment, please phone or email the salon to order and arrange a suitable collection time. If you require a patch test for your treatment this must be booked in advance.
Attend Your Appointment Alone
Please come to the salon alone unless you require assistance. Please inform us at the time of booking if you will be accompanied so we can monitor the number of people in the salon at any one time.
Arrive On Time
Please arrive only at your appointment time as waiting facilities are limited.
Our therapists love to chat but please be mindful we have had to allocate additional time to allow for extra cleaning and sanitising and to help prevent overlapping of appointment times.
Door Entry System
When you arrive at the salon the door may be locked. If there is no-one at reception you can use the code received with your appointment reminder to gain entrance.
Your therapist will be aware you are waiting and be with you as soon as possible.
During Your Treatment
We have put all measures in place to reduce risks for our clients and therapists and aim for you to feel safe and relaxed during your treatment. Please follow your therapists guidance and let us know if there is anything we can do for your comfort.
Our appointments book up fast. You can book online for 3 months in advance and appointments further ahead can be booked when you are in for your appointment or by phone. If you cannot find the option to book your required appointment online or a suitable appointment time, please give us a phone as we may have held back some appointments from the online booking system. When booking appointments further in advance we may, on occasion, need to make changes to accommodate staff holidays etc
The guidance issued by the UK and Scottish Governments and by our governing bodies relating to certain treatments which might be deemed ‘high risk’ has been somewhat unsatisfactory, and in some cases, conflicting. We are now taking bookings for treatment on the facial areas from 17th August, however Dermalogica facial treatments will be restricted to 30 minute treatments (pro-skin 30), and Electrolysis sessions will be a maximum of 15 minutes. Whilst we are satisfied that we can properly and safely provide the treatments mentioned, please be aware that there is a higher risk of cancellation in the event of changes in the guidance. In consideration of the wellbeing of our therapists and restrictions due to working with additional PPE, we will not be offering full body treatments or hot stones massage until further notice.
Rescheduling and Cancellations
If you need to cancel or reschedule your appointment for any reason, a minimum 24hrs notice of cancellation is required. This allows us the opportunity to offer out the appointment time to another client. If you fail to give the required notice we reserve the right to charge 50% of the cost of treatments booked.
If you fail to attend for any appointment without the required notice, we reserve the right to charge the full cost of the treatment booked.
Late Cancellations With COVID-19
If you have the sudden on set of any Covid-19 symptoms please contact us as soon as possible to cancel. The health and safety of our clients and therapist are our priority. Cancellation charges will not apply for first two appointment changes.
If your therapist becomes ill with Covid-19 symptoms, we may also need to cancel your appointment.
Due to the Peaches baby boom and maternity leave, the salon will now only open one Monday in three or by appointment only.
All gift vouchers due to expire between 19 March 2020 and 18 March 2021 will be extended by 1 year, vouchers purchased during the lock-down period will have an additional 6 months